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Privacy Policy


You acknowledge that you accept the practices and policies outlined in this Privacy Policy by using the www.shakebug.com website ("Site") and any associated services and/or features (collectively, the "Service" and the Site). Please email privacy@shakebug.com if you have any questions or comments about this privacy statement or how we use your data.


The handling of personal data (referred to as "Personal Data") that Shakebug collects when you access or otherwise use the Service is covered by this Privacy Policy. It clarifies the information we gather, why we gather it, how it is used, and your rights and options. In the course of providing our Service, we may gather data regarding the end-users of our customers at their request and on their behalf. Our agreement with the relevant customer and the customer's privacy policies govern how we use this information. We have no control over and are not liable for our customers' or any other third parties' privacy policies or privacy practices. We advise you to carefully review any such policies or procedures that apply to you.

1. What personal data does Shakebug collect?

The Information you give us. The following is how Shakebug gathers the data you voluntarily provide to the Service:

Account creation/updation

When you create an account, we may ask for information such as your name, email address, postal address, and phone number.Payment Information - We may compile information and specifics about your purchases, including financial data gathered on our behalf by third-party payment processors. Our third-party processors may provide us with your billing address or other non-sensitive information related to your payment card, but we do not directly collect or store any payment card information.

Your Communications With Us

When you contact us for customer or technical support, ask for a product demonstration, sign up for a webinar or other event, or in any other way communicate with us, we may collect Personal Data that you enter on our site or that you send to us electronically.

User-Generated Content

On our blogs or Support ticket, and other areas of the Service where you can post content, we may collect Personal Data that you voluntarily disclose to us.

Information Received From Third-Party Services - A user's identity will be verified if they sign in to the Service using credentials from a third-party service or sign-in tools like OAuth (for instance, if they use their GitHub or Google accounts to log in), and they will be given the option to share certain Personal Data with us, like their name and email address(es).

Automatically Collected Data

We automatically receive and store certain types of information whenever you use the Service, including data that your browser sends to us on its own. These details could include things like your domain server, Internet browser type, and IP address (which is only temporarily recorded when you visit the Site to determine the country from which you are connecting).

In addition, we may collect information about performance, diagnostics, and services. High-level information regarding your activity is also included in this (such as diagnostic, crash, and performance logs and reports).

When you access or use the Service, we might also collect general information about your device. Your operating system, device connectivity, and other diagnostic information may be included in this. Device IDs and other particular device identification data are not collected by us.

Cookies and Similar Technologies

To automatically collect and store this information, like many online services, we may use tracking technologies like cookies and related technologies. We might use the following technologies, specifically:

Cookies are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store data or settings in the browser to facilitate advertising, enabling functionality with navigation between pages, and helping you remember your preferences.

Local storage technologies,such as HTML5 and Large amounts can store amounts of data on your device outside of your browser in connection with particular applications while still offering cookie-equivalent functionality.

2. How does Shakebug use cookies?

To provide, protect, improve, and promote our website and services, Shakebug uses a variety of cookie categories. Shakebug only keeps personal data as long as it's required to fulfil the requests for which it was originally collected. Below is a description of these categories and their purposes.

Strictly necessary cookies

These are cookies that are essential for the website and its services to operate properly.

Non-essential cookies

These are all additional cookies that are used when you interact with our website and services but are not strictly necessary. These purposes comprise:

3. How can I control the data collected through cookies?

Browser settings

Your ability to use our services may be limited if you set your browser to not accept cookies. Our systems do not currently respond to DNT:1 signals from browsers accessing our websites because there isn't a widely accepted standard for interpreting Do Not Track (DNT) signals.

Cookie preferences

By clicking Cookies & CCPA Preferences in the footer of this page, you can choose which cookies Shakebug may use when you use its services.

California Consumer Privacy Act (CCPA)

By clicking Cookies & CCPA Preferences in the footer of this page, you can choose not to have your personal information sold or shared by Shakebug and update your preferences as per the CCPA. Shakebug does not sell personal information, as will be explained below.

4. How does Shakebug use the information it collects?

The following uses of your personal information are possible, or other uses that may have been disclosed at the time of data collection:

To deliver the service

we could make use of the data you provide by Providing, operating, and improving the Service and our company;enable the service's security features, such as those that combat spam, malware, and other security threats; communicate with you regarding the Service, including by responding to your questions and providing support, as well as by sending you announcements, updates, and security alerts; andRecognize your requirements and interests to tailor the Service to suit you.

Research and development:

This includes to:

Tracking and analysing your interactions with the service will help us develop new products and services, improve existing ones, and maintain high standards of quality.

Compliance, preventing fraud, and security.

We might use your information in the following ways to protect you and the Service:

Comply with all applicable laws, regulations, legal processes, legitimate requests, and subpoenas. We also enforce our terms of service and take steps to prevent potentially illegal or prohibited activities, as well as to address fraud, security, and other technical problems as well as to safeguard the rights and property of the company. We are in the process that our entire database will be in encrypted format so event data will leak for some reason, no one will be able to understand it and it will be considered as dummy data for any hacker.


Your contact information might be used to let you know about services, upcoming events, or other promotions we think you'll find interesting. If we do, you will be able to "opt out" or “unsubscribe” from receiving further marketing communications by following the instructions included in each marketing communication we send you. Please take note, however, that some administrative communications that are arguably essential to the Service, such as billing or service notifications, you cannot opt out of as a user of our services. Additionally, if at any time you would prefer not to receive any more marketing communications or have your name removed from our mailing lists, kindly get in touch with us using the information provided below.

We will only send you marketing emails if you permit us to do so when you give us your data unless otherwise required by applicable law (for instance, if you are a person in the EU). When you permit us to contact you for marketing purposes, you have the right to change your mind at any time. To do so, simply follow the "opt-out" instructions included in every marketing email we send you, or get in touch with us as described below.

With your consent

In some situations, such as when it's required by law, we may specifically ask for your permission to collect, use, or share your personal information.

To create de-identified, aggregated, or anonymous data.

With the help of your personal information and the personal information of other people we collect, we may produce anonymous, aggregated, or de-identified data. By removing information that identifies you personally, we turn personal information into anonymous, aggregated, or de-identified data. We may use this anonymous, aggregated, or de-identified data for our lawful business purposes, including service analysis and improvement, business promotion, and sharing with third parties.

5. Will Shakebug ever share any of the personal data it collects?

Shakebug only shares Personal Data with companies or individuals outside of Shakebug under the following conditions:


As a result of providing feedback inside an application using the Service, you have shared your information. We only give the application developer access to this information to facilitate communication between you two.

Third-Party Service Providers, including Vendors and Consultants

Like many companies, Shakebug occasionally employs outside firms to carry out specific business-related tasks. These firms include those that offer website analytics, digital advertising services, hosting and cloud computing, CRM, marketing, and sales software, billing, and payment processing. We only give the information required for them to carry out their specific tasks when we hire another company to handle a task of this nature. These parties may, as per our instructions, access, process, or store Personal Data in the course of carrying out their obligations to us and only to the services we have engaged them to perform. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Protection of Shakebug and Others

We can release Personal Data when we reasonably believe that releasing such information is necessary to: (i) conform to legal requirements; (ii) enforce or apply our conditions of use and other agreements; or (iii) protect the property, rights, or safety of Shakebug, our employees, our users, or others.

Business Transfers

Personal Data about our customers would be one of the assets that are transferred or acquired by a third party in the event or substantially all of its assets were acquired, or in the unlikely event that Shakebug goes out of business or enters bankruptcy. You agree that these transfers could take place and that any takeover target of Shakebug may continue to use your data in this privacy statement.

With Your Consent

Except under the circumstances described above, you will be notified when your data may be shared with third parties and will have the option to stop the sharing of this information by the applicable law.

6. Users from the European Union

EU Users

If you are a user in the EU, the following is applicable (for these purposes, the EU also refers to Iceland, Liechtenstein, and Norway, which are members of the European Economic Area).

Controller of data

The person in charge of processing Personal Data that is given to us through the Service is Softnoesis Private Limited. Please see the "Contact Us'' section below for information on where to find our registered office.

Rights you have. You have the following rights regarding your data, subject to any applicable laws:

Right of access

If you inquire, we will tell you whether we are handling your Personal Data and, if so, send you a copy of it along with some other information. If you require additional copies, we may need to charge a reasonable fee.

Right to rectification

You have the right to ask that we correct or complete any inaccurate or incomplete Personal Data that we have about you. Wherever possible, we will notify the recipients of your Personal Data about the correction. If you ask us, we will also let you know with whom we shared your data so you can get in touch with them directly, if it is possible and legal to do so.

Right to erasuret

In certain cases, such as when you withdraw your consent, you may ask us to delete or remove your Data. Wherever possible, if we share your data with third parties, we will alert them to the erasure. If you ask us, we will also let you know with whom we shared your data so you can get in touch with them directly, if it is possible and legal to do so.

Right to restrict processing

In certain circumstances, such as when you contest the accuracy of the data or object to our processing it (please read below for information on your right to object), you may ask us to restrict or "block" the processing of your Personal Data. Before we remove any processing restrictions, we'll let you know. Wherever possible, we will let them know about the restriction if we share your data with anyone else. If you ask us, we will also let you know with whom we shared your data so you can get in touch with them directly, if it is possible and legal to do so.

Right to data portability

You have the right to obtain your personal information from us that you gave us with your permission or that we needed to fulfil our agreement with you. Your Data will be provided to you in a structured, widely accepted, and machine-readable format. It can be applied elsewhere.

Right to object

You can ask us to stop processing your data at any time, and we'll comply:

If we are processing your data based on a legitimate interest, unless we can provide a compelling justification for the processing or if we're using your personal information for direct marketing.

Right to withdraw consent

You may withdraw at any time if we have relied on it to process your data. Any data processing that took place before we were notified that you wanted to withdraw consent will not be impacted by your consent withdrawal. A complaint can not be made to the data protection authority

You can not file a complaint with the data protection authority as we have different laws in India, if you have any concerns about our privacy practices, including how we handled your Personal Data. You can contact us directly at our mail support@shakebug.com We will do the process whatever possible for us and we will also be ready to completely remove your data in case you will ask.

Legitimate Interest

"Legitimate interests" refers to our interests in managing and running our business to provide you with the best service possible. This privacy statement explains when we use your Data for these purposes, what those purposes are, and your rights. Unless we have your permission or unless those uses are otherwise required or permitted by law, we will not use your Data for any activities where the effects on you outweigh our interests.

We may use or share your data by the following legal justifications:


If you have given us express permission to use your personal information for a particular purpose, we may process your data.

Legitimate Business Interests

When processing your data is necessary to further our legitimate business interests, we may do so.

Performance of a Contract

If we have a contract with you, we may use your data to carry out the terms of that agreeme

Legal Obligations

We may disclose your information when we are required to do so by law, government requests, a judicial proceeding, a court order, or other legal process. Examples of these situations include responding to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests

In cases where we believe it is necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, circumstances involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved, we may disclose your information.

7. Data retention

For the purposes outlined in this privacy statement, we will retain your personal information for as long as it is reasonably necessary, as long as we have a business need to do so, or as long as it is required by law (for example, for tax, legal, accounting, or other purposes), whichever is longer.

Until you choose to stop receiving marketing communications from us and by our policies, we will keep track of your marketing preferences if you have chosen to receive them.

The amount, nature, and sensitivity of your data, the risk of harm from unauthorised use or disclosure, the purposes for which we use your data and whether we can achieve those purposes through other means, and any applicable legal requirements will all be taken into account when determining the right retention period for your data. In some cases, we may anonymize your personal information so that it cannot be used to identify you, in which case it is no longer considered personal information.

8. International Users

Shakebug is an Indian company. Please be aware that your Personal Data may be transferred to our service providers supporting our business operations (described above) if you access our Service from the European Union or other regions where data collection and use are subject to legal restrictions. Shakebug Data is in the EU only as we are using the Contabo server. There is a chance that the laws governing data protection in India differ from those in the nation where you are located or are less strict there. When we transfer your data outside of the EU, we will take precautions to guarantee that it is processed with an adequate level of security and that your rights are upheld.

9. Conditions for Use

If you choose to access or use the Service, your access and use, as well as any potential privacy dispute, are subject to this Privacy Policy and our Terms of Service, including any applicable damage caps and warranty exclusions.

10. Websites and services provided by third parties

You may be able to link from the Site to other Internet websites, and other websites may link back to the Site. These other websites are not under the control of Shakebug, and by providing these links we do not suggest that we have reviewed or given our endorsement to these other websites or the services made available through them. Your information shared with such websites will be subject to their privacy policies and terms of service rather than this Privacy Policy. The content of those websites, as well as their privacy and security policies, are not under the control of Shakebug.

11. Information Security

We take care to protect your Personal Data through appropriate security measures against unauthorised access to, or unauthorised alteration, disclosure, or destruction. To prevent unauthorised access to the systems where we store personal data, these include internal reviews of our data collection, storage, and processing procedures as well as security measures, such as encryption and physical security measures.

12. Changes to this Privacy Policy

The following options are available to you in respect of your data:

Email communication

You can choose not to receive marketing emails from us in the future by clicking the unsubscribe link at the bottom of any email you receive from us. Please be aware that you will still receive emails with transactional information about the Service you have requested. You won't be able to opt out of receiving certain non-promotional communications from us (like updates to our Terms of Service or this Privacy Policy) that we may send you about us and the Service.

Do Not Track

Users can set the "Do Not Track" (or "DNT") privacy preference in some web browsers. Please be aware that we do not acknowledge or comply with DNT signals or other similar mechanisms sent by web browsers.

Interest-Based Advertising and Cookies

By changing your preferences as your browser or device permits, you can prevent or restrict the placement of Technologies on your device or remove them. However, the Service might stop functioning properly if you change your preferences. Please be aware that you must individually opt out of each browser and device.

Interest-Based Advertising and Cookies

By changing your preferences as your browser or device permits, you can prevent or restrict the placement of Technologies on your device or remove them. However, the Service might stop functioning properly if you change your preferences. Please be aware that you must individually opt out of each browser and device.

Mobile Settings

You can limit the use of the identifier(s) linked to your mobile device for interest-based advertising and location tracking by adjusting the settings on the device.

Declining to provide information

To offer certain services, we must collect personal information. We might not be able to offer those services if you do not provide the information we designate as necessary or mandatory.

Close your account or delete your content

Through your account, you can decide to delete specific pieces of content. Please email support@Shakebug.com if you want to request that your account be closed.

13. Contact Us

Please get in contact with us as indicated below if you have any queries or concerns about this privacy statement. We'll do everything we can to allay your worries.

You can email us at support@Shakebug.com or write to us at the following address:

Softnoesis Private Limited
Nr Fayabda Bazar, Nanavat Main Road
Surat, GJ

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