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SOLUTIONS Mobile SaaS Quality & Retention Platform

Scale Your Mobile SaaS With Zero Crash Churn

Keep trial and subscriber retention above 99.9%. Capture in-app bugs instantly, monitor staged release health, and uncover the exact user journeys that lead to churn.

No credit card required • Works seamlessly with iOS, Android, Flutter, React Native & Web

Built for High-Velocity Mobile Product & Engineering Teams

Mobile SaaS customers have zero tolerance for broken releases. Shakebug gives mobile engineers, product managers, and QA teams the observability they need to protect revenue.

01 • RELEASE STABILITY

Staged Rollout Health

Monitor crash-free sessions across TestFlight, App Store phased rollouts, and Google Play staging tracks. Catch regressions before 100% rollout.

02 • CHURN DEFENSE

Retention & Session Context

Connect app crashes and UX bugs directly to weekly cohort retention curves. See if paywall errors are hurting your monthly recurring revenue (MRR).

03 • IN-APP FEEDBACK

Shake-to-Report In-App

Empower beta testers and VIP users to shake their phone and report bugs with automated screenshots, video replays, and network logs.

04 • AI CRASH TRIAGE

Automated Root Cause

Cluster millions of crash events into smart, actionable issue cards with AI deduplication, stack de-symbolication, and direct Jira/GitHub sync.

USER JOURNEYS • FULL TIMELINE

Reproduce Subscription & Paywall Bugs in Minutes

When a subscriber encounters a failed checkout or blank screen, Shakebug captures the complete step-by-step user journey: exact taps, screen transitions, memory pressure, and network API payloads.

1 Network Telemetry Status codes, latency, payload sizes, and automatic header PII masking.
2 UI State Breadcrumbs Every tap, swipe, and modal transition in chronological order.
Shakebug User Journey Replay for Mobile SaaS
TWO-WAY WORKFLOW SYNC • JIRA • LINEAR • SLACK

Zero Manual Bug Logging for Mobile Sprints

Sync every bug and crash report directly into your engineering tools. Issues include stack traces, device specs, OS version, battery percentage, and direct links to user replay timelines.

Instant Ticket Sync Auto-create tickets in Jira, Linear, GitHub, and Slack channels.
No Extra SDK Weight Lightweight footprint under 2 MB with negligible CPU and battery usage.
Shakebug In-App Bug Reporting Integration

How Shakebug Compares for Mobile SaaS

Engineered to give fast-moving mobile companies total visibility without complex enterprise sales contracts.

Capability Traditional APM (Datadog/New Relic) Shakebug for Mobile SaaS
Primary Focus Backend cloud infrastructure & server logs ✓ Mobile app stability, UX journeys & bug capture
In-App Shake to Report ✕ Not available ✓ Built-in screenshot annotation & video replay
Side-by-Side Crashlytics Mode ✕ Replaces existing stack ✓ Zero-conflict complementary deployment
Pricing Model Opaque, usage-surge surprise bills ✓ Transparent published developer tiers from $0
SDK Overhead Heavy footprint, high background drain ✓ Lightweight < 2 MB binary size

Frequently Asked Questions

Everything mobile SaaS engineering and product managers need to know about Shakebug.

Why do Mobile SaaS teams choose Shakebug over traditional APM tools?

Traditional APM tools are built for web backends or large enterprise monoliths, costing tens of thousands of dollars and bloating mobile app binaries. Shakebug is lightweight (under 2 MB) and purpose-built for mobile subscription and product-led SaaS apps. It combines real-time crash diagnostics, in-app shake bug reporting, network latency tracking, and user session replay into a unified developer dashboard.

How does Shakebug help prevent subscriber churn caused by crashes?

Mobile SaaS users who experience a crash during onboarding or payment flows are 8x more likely to uninstall or cancel their trial. Shakebug alerts your on-call engineering team in real time when new releases degrade stability, grouping duplicate stack traces with AI and surfacing the exact user timeline leading up to the error so you can ship a hotfix before churn spikes.

Can we track user journeys and conversion events without violating privacy?

Yes. Shakebug tracks structured event timelines (screen views, taps, custom telemetry events like subscription_purchased or onboarding_completed) rather than intrusive video screen recordings. All sensitive customer headers and PII can be masked automatically with zero risk of exposing credit cards or passwords.

Can Shakebug run alongside Firebase Crashlytics?

Yes! Many mobile SaaS engineering teams keep Firebase Crashlytics for raw crash ingestion and add Shakebug side-by-side to gain instant in-app bug reporting, visual session breadcrumbs, cohort retention analytics, and direct two-way Jira and Slack syncing.

Which mobile frameworks are supported for SaaS products?

Shakebug provides battle-tested SDKs for native iOS (Swift, SwiftUI, Objective-C), native Android (Kotlin, Jetpack Compose, Java), Flutter, React Native, and web frontends.

Ship Faster With Mobile App Observability

Join thousands of mobile developers using Shakebug to catch regressions, retain subscribers, and debug in minutes.

No credit card required • Works seamlessly with iOS, Android, Flutter & React Native