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How Shakebug Works

Drop one SDK into your app or site and Shakebug starts handling the tedious part for you. Bug reports come in with the screenshot and logs already attached, crashes group themselves, and every session, event and rating shows up in one place. Here is exactly what happens, from install to fixed.

Capture

Report and record on the spot

A tester shakes the phone, marks up what looks wrong, and the report sends itself — screenshot, logs and device details included. Crashes and sessions need no prompting at all.

Understand

See what actually happened

Open any issue and the context is already waiting: the logs, the device, and the exact session that led to it. Crash AI folds duplicates together so you are not reading the same stack trace fifty times.

Resolve

Hand it off and move on

Assign it, drag it across the board, or push it straight to Jira or Slack. Then glance at analytics and retention to be sure the fix actually held.

How Shakebug works in four steps

From installing the SDK to closing the issue, this is the path every bug and crash follows.

  1. 1. Add the SDK to your app or site

    Pull in the Shakebug SDK for iOS, Android, Flutter, React Native or the web. It is a few lines of code and a few minutes of setup — there is no server for you to run or babysit.

  2. 2. Let the reports come to you

    Testers and real users shake the phone to flag a bug, mark up the screen or record it, and tap send. Crashes log themselves the instant they happen, and every session and event is recorded by device — no sign-in needed.

  3. 3. Sort it all out in one place

    Each report shows up with its network and console logs, the full device and OS rundown, and the session that led to the break. Crash AI groups identical crashes, you assign owners and set status on a list or board, and session and user journeys, analytics and retention sit right beside it all.

  4. 4. Ship the fix, then check it stuck

    Send the issue to Jira, Trello, Asana, Slack, ClickUp, Monday.com or Wrike, fix it the way you normally would, and close it out. The next release’s analytics and retention tell you whether quality genuinely improved.

Step 1 & 2 — capture

One shake captures the whole story

Vague tickets waste everyone’s afternoon. Shakebug catches the problem in the moment instead: the reporter circles it on a screenshot or records the screen, adds a line of context, and that is that. Underneath, the network and console logs and a complete device and OS readout ride along automatically.

What lands on the developer’s desk is something they can actually act on — no chasing down steps to reproduce. See the bug reporting guide.

Shakebug dashboard showing open bugs, crashes, crash-free sessions and the latest reported bugs with device context
Step 3 — understand

Crashes catch themselves, then group themselves

A crash never waits to be reported. The SDK grabs it the moment it happens, and Crash AI takes it from there — collapsing identical crashes into a single issue tagged with its first-seen date, the devices and OS versions it hits, and whether it is climbing or fading.

The payoff is a short, ranked list you triage by real impact instead of thousands of look-alike stack traces. It is the same thinking behind our AI bug & crash reporting.

Shakebug Crash AI grouping recurring crashes with occurrence counts, affected versions and trends
Step 3 — understand

See the session that led to the bug

Every bug and crash comes attached to a timeline of the session that produced it — the screens someone tapped through, the actions they took, and the exact point things went sideways. Because sessions are tracked by device, it works even when nobody logs in.

Once your app does know who someone is, the User Journey pulls every session, event, bug and rating for that person into one continuous history.

Shakebug session journey timeline connecting sessions, events, bugs and crashes by device

What is Shakebug?

Shakebug is where bug reports, crashes and product analytics finally live under one roof. A single SDK feeds it everything — the bugs your testers file, the crashes your code throws, the sessions and events behind them, retention, and in-app ratings. Rather than juggling a crash tool, an analytics tool and a feedback inbox, your team reads app quality and real usage off the same dashboard.

How does bug reporting work in Shakebug?

Someone hits a snag while using your app, gives the phone a shake (or taps the widget), and a capture screen slides in. They circle the problem on a screenshot or record the screen, type a quick note, and send. Quietly, in the background, Shakebug bundles in the network and console logs, the device and OS details, and the session that came before — then drops it in front of the developer who owns it.

How does crash reporting work in Shakebug?

Crash reporting runs on its own. The SDK records a crash the instant it occurs, and Crash AI groups the identical ones into a single issue carrying its first-seen date, the affected devices and OS versions, and a trend line over time. So instead of wading through thousands of individual crash events, you work a handful of grouped issues ordered by how many people they actually hit.

One SDK, every platform

Which platforms does Shakebug support?

The same reporting, crash analytics, sessions and dashboard run everywhere Shakebug does — so a mobile app and its companion website share a single source of truth for quality.

  • iOS
  • Android
  • Flutter
  • React Native
  • Web

How does Shakebug fit into your existing workflow?

Shakebug is built to slot into the way your team already operates. Turn a bug or crash into a ticket in Jira, Trello, Asana, ClickUp, Monday.com or Wrike, or drop an alert into the right Slack channel — nobody has to retype a thing. Your developers keep living in the tools they already use; Shakebug just makes sure the full story travels with the issue.

How It Works FAQs

How does Shakebug work?

You drop one SDK into your app or website, and from that point Shakebug does the legwork. Bug reports arrive with the evidence already attached, crashes sort themselves into groups, and every session, event and rating lands in the same dashboard. Your team triages from there and sends whatever needs fixing to tools like Jira, Trello or Slack.

How do users report a bug in Shakebug?

Does Shakebug capture crashes automatically?

Which platforms and SDKs does Shakebug support?

Do users have to log in for Shakebug to work?

What information is included in a Shakebug bug report?

Can Shakebug connect to Jira, Slack and other tools?

How long does it take to set up Shakebug?

Start saving time now

Create a free account, add the SDK, and your first bugs, crashes and sessions appear in the dashboard right away.

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