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If User signed up for a paid plan, User will pay Shakebug the Subscription Fee for the Service as set forth in the Pricing Guide ("Fees").
All Fees paid are non-refundable, except in the event (i) of overpayment. Here, "event (i)" mean recurring payment sometime advance payment cut due to some technical reason. So only those payment are refundable. Such refund will take at least 5-7 working days to credit amount to respective bank or credit card account.
If Subscriber believes that Shakebug has billed Subscriber incorrectly, Subscriber must notify Shakebug thereof (in writing) no later than sixty (60) days after the date on which Shakebug has charged Subscriber, otherwise the amount charged shall be conclusively deemed correct by the parties.
Subscriber can cancel their subscrition anytime they want. But here it will only cancel your next recurring payment. However whatever amount has paid by you sofar, for that you will get regular services till your plan expire.
Fees for each subscription period will be billed in advance. There is a seven (7) business day grace period ("Grace Period"). Thereafter, customers may be restricted at any time from the Service, with or without notice, at Shakebug's sole discretion.
Deleting your Shakebug account is different from cancelling your subscription. Cancelling a subscription (above) stops future billing while letting you keep access for the rest of the period you already paid for. Deleting your account does not: any active subscription is cancelled immediately, and access to your workspace is suspended immediately, effective right away rather than at the end of your current billing period. As with all Fees, no refund is issued for any unused portion of your current billing period when you delete your account.
Account deletion requests go through a 14-day grace period, during which you can restore your account using the undo link we email you when the request is made. Once that period ends, your account and its data are permanently deleted and cannot be recovered, except for billing records we are required to retain for accounting and legal purposes, with personal identifiers removed.
If you have any questions or concerns regarding this Refund & Cancellation Policy, please contact us as described below. We will make every effort to resolve your concerns.
You can contact us by email at support@shakebug.com