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FullStory is a web-first digital experience analytics platform — session replay, heatmaps, frustration signals, journey maps, and an AI layer (StoryAI) built to answer questions about user behavior. Mobile support (iOS, Android, React Native, Flutter) exists, but it’s sold as a separate add-on bolted onto the web product, not a first-class part of it. Shakebug starts from the opposite direction: one SDK covers mobile and web equally, shake-to-report bug capture is the core workflow, and Crash AI, Session Journey, and product analytics ship together at one flat price.
| FullStory | Shakebug | |
|---|---|---|
| Core focus | Web-first digital experience analytics — session replay, heatmaps, journey maps, frustration signals, AI insights (StoryAI) | Shake-to-report bug capture, crash AI, session/user journey, product analytics |
| Manual bug reporting | Not offered — capture and analysis are automatic, no user/tester-initiated report workflow | Core feature — shake device, annotate, attach network + console logs, send to tracker |
| Platforms | Web is the core product; mobile (iOS, Android, React Native, Flutter) is a separate paid add-on | iOS, Android, Flutter, React Native, and web — one SDK, no add-on tier |
| Dev tool integrations | Data/analytics ecosystem (Segment, Adobe Analytics, Google Tag Manager via Data Layer Capture) — no issue-tracker routing (Jira, Linear, GitHub, etc.) listed on their public integrations page | Jira, Slack, Trello, Asana, ClickUp, Monday.com, Linear, GitHub, GitLab, Wrike, Email |
| Pricing model | Business, Advanced, and Enterprise tiers are all “Request pricing & demo” — no public numbers; the Mobile Analytics add-on is unpriced too | Public flat pricing: $0 / $75 / $125 per month |
| Free plan | FullstoryFree: 30,000 monthly sessions, 12-month retention (web product — mobile add-on availability on the free tier isn’t stated publicly) | 500 MAU, 10-day data retention, 3 projects, 3 members |
| AI feature | StoryAI — AI agents/summaries built into the platform for behavioral insights | Crash AI — automatic duplicate clustering with first-seen date, affected devices, OS trends |
| On-premise / self-hosted | Not found on their public site — cloud-hosted only, with on-device redaction for privacy | Yes (Enterprise) |
Being fair here is what makes the rest of the page credible.
Session replay technology. FullStory renders replay from captured draw instructions rather than screenshots or video, with redaction happening on-device before anything leaves the app. That’s a more sophisticated privacy-and-fidelity approach than a typical screen-recording SDK.
Depth of web analytics. Frustration signals (rage clicks, dead clicks), journey maps, funnels, and segments make up a mature, dedicated analytics suite — deeper than what a bug-reporting-first tool like Shakebug ships, because it’s not the same job.
Free plan session volume. 30,000 monthly sessions on FullStory’s free web tier is well above Shakebug’s 500 MAU free plan — for a high-traffic web product evaluating analytics alone, that’s a lot more headroom before a paid plan is necessary.
AI-narrated insights. StoryAI is built to summarize behavior and answer open-ended questions across sessions — a different, more conversational kind of AI than Crash AI, which is scoped specifically to clustering crash duplicates.
FullStory’s workflow is capture-then-analyze: sessions are recorded automatically and surfaced through dashboards, replay, and AI summaries. There’s no way for a tester or user to shake the device, circle a problem on screen, and push it straight into a ticket — that gap is where Shakebug’s entire product starts.
FullStory tells you what happened in a session after it happened. It doesn’t give a tester or user a way to flag a problem themselves in the moment. Shakebug lets anyone shake the device, annotate the screen, and file a report with screenshot, screen recording, network and console logs, and device data attached — routed straight into Jira, Linear, GitHub, Trello, Asana, ClickUp, Monday.com, GitLab, or Wrike.
FullStory was built for web first — mobile support for iOS, Android, React Native, and Flutter is a separate, unpriced add-on layered on top of an already-quote-only plan. Shakebug runs the same SDK across iOS, Android, Flutter, React Native, and web, on one flat, published price ($0 / $75 / $125 a month), so a mobile-first team isn’t paying web-analytics-platform rates to get mobile support bolted on.
Shakebug also clusters recurring crashes automatically with Crash AI and brings product analytics — sessions, MAU/DAU, retention, events — into the same dashboard as your bug reports, so quality issues and user behavior live in one place instead of two tools.
Pick FullStory if your priority is deep, mature behavioral analytics across a primarily web product — heatmaps, frustration signals, journey maps, AI-narrated session insights — and you’re comfortable going through a sales conversation to see pricing, with mobile as a secondary, addable capability.
Pick Shakebug if you’re mobile-first (or mobile-equal-to-web) and need testers, QA, or users to report a specific bug on demand with full technical context, routed straight into the tracker your engineers already use — plus session, crash, and product analytics without paying analytics-platform prices to get mobile support.
Run both if budget allows: FullStory for deep web behavioral analytics, Shakebug for mobile-first bug capture, crash triage, and session/product analytics. They overlap less than they compete — FullStory’s mobile support is an add-on to a web product, and Shakebug isn’t chasing heatmap- and frustration-signal-style web analytics.
Comparing another analytics-first tool? See our UXCam alternative.
Try the free Shakebug Chrome extension first — screen recorder plus bug tracker, no account required. See how a shake-to-report workflow feels before you commit to a full SDK install.
Install the free extension →Yes, if your priority is bug reporting and mobile-first coverage rather than web behavioral analytics. Shakebug runs one SDK across iOS, Android, Flutter, React Native, and web with shake-to-report bug capture, Crash AI, Session Journey, and product analytics at a flat published price. FullStory is a stronger pick if deep web analytics (heatmaps, funnels, frustration signals) is the main need.
No. FullStory's site describes automatic session capture and analysis - replay, heatmaps, frustration signals, AI-generated insights - with no shake-to-report or user-initiated bug submission workflow found on its public pages.
FullStory's Business, Advanced, and Enterprise tiers are all listed as "Request pricing & demo," with no public dollar figures, and the Mobile Analytics add-on is priced separately and isn't public either. Shakebug publishes flat pricing: $0, $75, and $125 a month.
FullStory's free tier (FullstoryFree) offers 30,000 monthly sessions and 12 months of retention, but this is described as a web analytics plan - FullStory's own pricing page lists Mobile Analytics as an add-on across all paid tiers, and doesn't state whether it's available on the free plan. Shakebug's free plan (500 MAU, 10-day retention) includes mobile SDKs by default, no add-on required.
Yes. A common setup is FullStory for web behavioral analytics and Shakebug for mobile-first bug capture and crash triage. Confirm SDK compatibility on your platforms before running capture SDKs from two vendors at once.